COVID-19 SAFETY PRECAUTIONS

HOW OFTEN IS YOUR FACILITY CLEANED?


Our escape rooms and common areas are sanitized and disinfected before and after every single game. We've also increased the time between bookings to give us adequate time to do so.




DO I NEED TO WEAR A MASK?


We require you and your party to wear a mask when in our common areas, like the lobby and locker area. When inside our escape rooms, you may remove your masks, but we still highly encourage wearing them. Our employees are required to wear masks when in contact with our guests.




DO I NEED TO WEAR GLOVES?


We are not requiring our guests to wear gloves while in our facility, but they can be worn if you like. We also have complimentary gloves available upon request.




I'M NOT FEELING WELL, WHAT CAN I DO?


If you are not feeling well, please stay at home. We will be happy to help you reschedule your game. If rescheduling less than 24 hours prior to your game, we charge a $35 rescheduling fee.




WILL MY GROUP BE ABLE TO SOCIAL DISTANCE FROM OTHER GROUPS?


Definitely. Your safety is our first priority. We are only running one escape game at a time and increasing the time between bookings so that our guests can safely social distance.




DO YOU HAVE HAND SANITIZER AVAILABLE?


Yes we do! We kindly ask that our guests use them or wash their hands before and after their game.




WHAT ADDITIONAL SAFETY PRECAUTIONS ARE YOU TAKING?


We want to assure you that we are doing all we can to help slow the spread of COVID-19. Some things additional measures we are employing are a HEPA filter in our common area and emailing your waiver to sign with your confirmation email.
If you have any additional questions or recommendations for us, please email us at info@prismescaperooms.com.





FREQUENTLY ASKED QUESTIONS

WHAT IS AN ESCAPE ROOM?


An escape room is a live adventure game that requires its players to use elements of the room to complete an objective. Such elements may include riddles, puzzles, clues, or specific objects. It's great for celebrating any special occasion or as an corporate/team-building activity!




HOW LONG DO I HAVE TO ESCAPE?


Our Mystery Manor & Ground Zero experiences allots 60 minutes to complete your objective.




WILL I ACTUALLY BE LOCKED INSIDE?


Yes, however, you will always be able to leave in case of an emergency or if you need to use the restroom with the use of an emergency key in the escape room.




WHAT SHOULD I EXPECT UPON ARRIVAL?


We ask that you arrive 10-15 minutes prior to your booking time. This provides adequate time for signing waivers and going over rules and briefing. We have lockers that you can use to store your personal belongings; cell phones are not allowed in our rooms.




WHAT IF I ARRIVE AFTER MY BOOKING TIME?


Arrival after the appointed time may affect your allotted game time. Please try your best to arrive on time so that other groups after you are not affected. If you and/or your party are running late, please give us a call at (714) 583-9575 to inform us and we will do our best to accommodate your group.




IS THERE AN AGE LIMIT?


Here at The Prism, we have an age limit of 10 years old and they must be accompanied with an adult. Any minors 13 years or older are welcome to play our games without adult supervision in the room. However, guardians are liable for their minors and must sign the waiver for them.




CAN I GET A REFUND OR RESCHEDULE IF I CAN'T MAKE MY SCHEDULED TIME?


Unfortunately, we do not offer refunds. However, we can help you reschedule to a more convenient time. Rescheduling fees may apply. Please call us at (714) 583-9575.




WILL I GET GROUPED WITH STRANGERS OR IS THE ROOM PRIVATE?


Our rooms are private; you will not be booked with strangers. We require a minimum of 2 slots for Mystery Manor and 3 slots for Ground Zero. Once those 2 or 3 slots are booked, the room is automatically private.




CAN I ADD MORE PEOPLE TO MY PARTY AFTER I'VE ALREADY PAID?


If there are still spaces available for the appointed time, they are welcome to come and pay at our location. If you would like us to accomodate more than the max allowed on our website, please give us a call at 714-583-9575.




HOW MUCH DOES IT COST?


Mystery Manor and Ground Zero costs $32 per participant booked with 3 participants or more. For private parties of 2, the ticket price is $35 per participant. We may occasionally run promotions through our email for our rooms. You can subscribe to our mailing list at the bottom of this page to enjoy possible discounts or other promotions!




HOW MANY PEOPLE CAN PLAY?


For both of our rooms, we can hold up to 6 participants. Since our rooms are private, we require at least 2 slots to be booked. For the best game play experience, we recommend 4 to 5 players.